Live chat: your new online salesperson
By on Oct 4, 2007 in Internet Business
A year or two ago, it looked like instant messaging and other forms of online chat had reached their full potential as a business tool. Millions of society were using IM to interact with corporate colleagues. Live chat had additionally become a fixture on websites, giving customers a way to inquire about products and receive answers in real date.
Original post by Technology news - Business 2.0 Magazine
2 Comment(s)
By ybpublishing on Nov 20, 2007 | Reply
I find that websites that contain Live Chat or similar scripts are more user friendly. I would much rather talk to a sales person on Live Chat than talk to them on the telephone.
I knew that such scripts are helpful to web businesses, but I never really thought about it helping the business that significantly as it did in the business described in the article. I think I will check into a similar tool for my website.
By Forgive Darkness on Nov 22, 2007 | Reply
I really like live messenger chat for tech support. There have been times that I have really needed to speak to somebody on a problem. Most sites have a toll free number where you end up waiting on hold for long periods of time. Live chat solves this problem. I have never had any wait when using live chat.